Customer Service Agent

Qualifications:

- BSc in foreign language or other majors with an excellent command of English/French

- 1-2 years working experience, fast learning graduate accepted

- Skill in establishing and maintaining good relationship with customers

- Problem-solving, and multitasking

- Self-motivated, patient and professional

- Strong sense of customer-focus and responsibility, able to work under pressure

- Ability to communicate clearly is a must

- Knowledge of customer service techniques

Responsibilities:

- Receives customers, answer inquires, make notes, and collects documents

- Carefully check the documents collected and ask customers to provide supplemental materials if needed

- Collects the documents and input necessary info into internal system accurately

- Support other positions when needed

- Keep customers information confidential

- Other tasks as required

Please send your cover letter and CV in English ONLY. No-English speakers will not be taken into consideration